Refund & Return Policy – Untie Vacations

At Untie Vacations, we strive to provide exceptional travel experiences. However, we understand that plans may change, and you may need to request a refund or modification. Please review our Refund & Return Policy carefully before making a booking.

1. General Refund Policy

• Refund eligibility and processing time vary based on the type of booking, travel package, airline, hotel, or service provider policies.
• Refund requests must be made in writing via email at info@untievacations.com with all relevant details.
• All refunds are subject to deductions, including cancellation fees, processing charges, and third-party supplier penalties.

2. Cancellation & Refund Timeline

• Flight Tickets: Refunds depend on the airline’s cancellation policy. Some fares may be non-refundable, while others may incur cancellation charges.
• Hotel Bookings: Refunds are processed based on the hotel’s cancellation terms. Certain hotels have non-refundable policies, while others may allow partial refunds.
• Tour Packages:
  • 30 days before departure: 70% refund of the package cost.
  • 15-29 days before departure: 50% refund of the package cost.
  • 10-14 days before departure: 25% refund of the package cost.
  • Less than 09-05 days before departure: No refund.
• Visa & Travel Insurance Fees: Non-refundable once processed.

3. No-Show & Partial Refunds

• If a travellers fails to show up for a booking without prior notice, no refund will be provided.
• Partial refunds are not available for unused portions of flights, hotels, or tours.

4. Refund Processing Time

• Refunds are processed within 7-30 business days, depending on the payment method and supplier policies.
• Refunds will be credited to the original payment method used during booking.

5. Modifications & Rescheduling

• Date changes or modifications are subject to availability and may incur additional charges.
• Some bookings may be non-changeable or non-refundable as per supplier policies.

6. Force Majeure & Agency Cancellations

• In case of unforeseen circumstances (natural disasters, political unrest, pandemics, etc.), refunds will be provided as per supplier policies.
• If Untie Vacations cancels a booking, a full refund will be provided.

7. Contact Us

For refund requests or further assistance, contact our customer support team at: info@untievacations.com